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| Q. |
How do
I make my room reservation ? |
| A. |
To make
reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that
you furnished all the required information as specified
on the Reservation Form. |
| Q. |
When I
submit my reservation form, where does my request
go? |
| A. |
It will
go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond to my reservation
request? |
| A. |
Within 24
hours and not later than 36 hours. If you do not
receive your respond with 36 hours, please e-mail
back to us at maxcarry@tm.net.my |
| Q. |
I don't
have 24 hours to wait for confirmation. What can I
do? |
| A. |
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| Q. |
What
happen if after 36 hours we do not receive any respond
from you? |
| A. |
As you are
aware this booking is via online and there are many
possible factor that your reservation does not reached
us may be due to server’s error or due to some other
technical problem. Please e-mail back to us at
maxcarry@tm.net.my to enquire about your reservation. |
| Q. |
How do
I know my reservation is confirmed? |
| A. |
When you
received our acknowledgement via the e-mail or fax
within 24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit card
or a prepaid Cash Deposit into the hotel's Bank
Account. |
| Q. |
After filling
up and submission of my Reservation Form how do I
know if my reservation is confirmed? |
| A. |
Within 24
hours and not later than 36 hours, you will be contacted
by e- mail informing you on the status of your reservation. |
| Q. |
How do
you respond back to us on our confirmation ? |
| A. |
We shall
be responding back to you via e-mail. We do not call
or we do not fax to you unless requested to do so.
Please ensure that you furnish to us an accurate e-mail
address/es. |
| Q. |
We seem
to unable to locate your telephone number on this
website ? |
| A. |
This website
and the rates displayed on this website are specially
formulated for Internet Booking Only. Guest that
calls in at the hotel shall not be entitled to our
Internet Promotional Rates. This is the reason why
we do not furnish Telephone contact. |
| Q. |
What happens
if I encounter problem with my reservation upon checking-in? |
| A. |
It is advisable
for you to quote your confirmation number if you
were given one but if you were not, it would be
advisable for you to print out the confirmation
letter and bring along. |
| Q. |
What do
I need upon checking-in ? |
| A. |
If you are
given a confirmation number please quote it during
checking- in and if you do not it would be advisable
for you to print out the confirmation letter and bring
along. |
| Q. |
How far
ahead should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
A. |
Yes it would
as most of the time we are always fully booked.
In order not to get disappointed please make your
booking as early as possible. |
| Q. |
During
the reservation I gave my credit card details but
upon checking in I decide to pay cash. Is this possible
? |
| A. |
Yes this
is possible. We do not collect payment online. We
do not deduct from your credit until you arrive
at the hotel/resort, the credit card details is
merely to guarantee your reservation only. You may
pay cash upon check in instead. |
| Q. |
What are
the means for us to guarantee our booking ? |
| A. |
To guarantee
your booking we would request for your credit card
details. For those without credit card details we
would instruct then to make a cash deposit into
the house’s bank account. Please indicate in the
Reservation Form that you wish to pay by Cash. |
| Q. |
Which would
you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas we
would prefer Credit Card due to the troublesome
procedures of having to go to the nearest compatible
banks to make the cash deposit. To make your reservation
and confirmation process easier and faster we would
prefer Credit Card. |
| Q. |
If we do
not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the
procedures ? |
| A. |
Yes you
can make your reservations via our Online Reservation
Form. The procedures would be as follows. You are
to fill up our Online Reservation Form and please
indicate to us that you are paying by Cash. We shall
give you further instruction on how to make your
Cash Deposit into our hotel/resort Bank Account
during the confirmation stages. |
| Q. |
Do you
collect payment during the Reservation stages ? |
| A. |
No we do
not collect payment during the reservations stages.
During reservation stage we need your credit card
details for the main reason to guarantee your reservation. |
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| CANCELLATION
POLICY |
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| Q. |
How do
I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort, Check
In Date and Check Out Date. We would prefer by e-mail
as it is faster to do so. |
| Q. |
What is
you hotel/resort's Cancellation Policy and what are
the penalty if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are contained
within this website either on the Accommodation
or Room & Rates or Promotional Packages Page.
Please look for these information within this site. |
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| PAYMENTS
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| Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any major
credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron Card ? |
| A. |
No we do
not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number? |
| A. |
When you
fill up our Secured Online Reservation Form to guarantee
your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes, Our
Secured Online Reservation Forms are encrypted. |
| Q. |
Why do
you need my credit card number and expiry date? |
| A. |
To guarantee
the reservation during peak period or late arrival. |
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| ROOMS
& RATES |
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| Q. |
Based
on the rates offered on your website, is it possible
for us to ask for special discount ? |
| A. |
Rates portray
on this website are our Internet Promotional Rates.
It is the discounted rates meant for Internet booking
only. Only bookings made via this website are entitled
to these Internet Rates. |
| Q. |
What
about special discounts? |
| A. |
No discount
will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages if
any. It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to Airlines Rates? |
| A. |
We do not
have rates for Airlines staffs, please make booking
through your respective airlines for rates accorded
to the respective airlines if any. Our rates are
Promotional Internet rates. |
| Q. |
We
are Malaysian Government Staff, are we entitled to
special rates ? |
| A. |
No. Our
rates are special Internet Promotional rates. Please
check with the respective department if there are
any special rates accorded to Malaysian Government
staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we
entitled for a special rates ? |
| A. |
No. We do
not have any special rates for Government Employees
from a foreign government. |
| Q. |
What
are the check-in & checkout times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00 p.m. |
| Q. |
What
is the earliest time I can check-in into the hotel
room ? We will be arriving at the hotel/resort early
in the morning? |
| A. |
Our normal
Check-In time is 2.00pm. Our earliest Check-In time
is 12.00 noon. Early check-in are subject to availability
of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes we have
baby cot and we provide baby cot free of charge. Please
enquire at the reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning, if we
check-in at this time, do you consider this as 1 night? |
| A. |
Yes. Our
new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate for late check
out? |
| A. |
The normal
room rates available on the website applies. |
| Q. |
We
will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time? |
| A. |
Yes, but
you shall be charged in accordance to the rates
shown on this website. Please indicate in your reservation
form your arrival time. |
| Q. |
We
are aware that your check out time is 12.00 noon
but due to our late flight, we wish to stay on until
3.00pm. Is this chargeable ? |
| A. |
Late check
out until 3.00 pm are usually not chargeable but
is always subject to availability of rooms. Please
indicate in your reservation form as we may be able
to accommodate your request free-of-charge if room
are available. |
| Q. |
We
are aware that your check in time is at 2.00 pm,
but we would like to check in at 10.00 am, is this
chargeable ? |
A. |
Early Check
in are usually not chargeable but is always subject
to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
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| LOCATION |
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| Q. |
What
are the directions to the Hotels? |
| A. |
Our location
map is available on our location
webpage within this site. |
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| TRANSPORTATION
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| Q. |
Is
there a hotel shuttle service to/from the airport? |
| A. |
Yes we do
have our Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form that you
require the Airport transfers. We shall give you
the quotation for Airport Transfer during the confirmation
of your bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the Public Transport
? |
| A. |
The public
transport is obviously cheaper. |
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| HOTEL
FACILITIES |
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| Q. |
What
are the facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort is available within
this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my
|
| Q. |
What
are the facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort is available within
this website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do
we need adaptors or transformers for our electrical
devices? |
| A. |
If you are
from Asians countries, adaptors or transformer are
not needed but advisable to carry with you as some
electrical voltage may differ. In Malaysia, the
electricity runs on 240 volts with 50-cycle system. |
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| MALAYSIAN
LAW |
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| Q. |
Is
there a speed limit on the Malaysian roads and are
seat belts required? |
| A. |
Speed limits
vary on each road. The normal speed limit on the
highway is 110 km/hr. Speed limit signboards are
available for reference. Please do not exceed the
speed limit. Seat belts are required for the driver
and the front seat passengers. |
| Q. |
Do
we need a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry
a valid International Driving License, you may not
require a Malaysian driving license. However, please
check with the Malaysian Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the road as in U.S.A
? |
| A. |
No. In Malaysia
we drive on the left side of the road. |
| Q. |
How
much can I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted currency
limits are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia,
RM notes not exceeding RM1,000 per person. There
is no limit on the amount of foreign currency notes
or traveler’s cheques carried into Malaysia by resident
and a non-resident. A resident is permitted to carry
out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding RM10,000 equivalent
per person. A non-resident is permitted to carry
out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount brought
in. |
| Q. |
What
is the legal drinking age? |
| A. |
18 years
old. |
| Q. |
Are
there any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except muslims
are not allowed to drink in public in the state
of Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol.
Please check with the front counter for more info
on this matter. |
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| TRAVEL DOCUMENT |
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| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please check with
our local representative, embassy, consulate located
in your respective country. The following webpage
may be able to provide to you some information on
this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| MISCELLANEOUS |
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| Q. |
Does anyone
in Kuala Lumpur speak English or any other language?
|
| A. |
English
is the common language used here.Our national language
is Bahasa Malaysia. Malaysians commonly speak Bahasa
Malaysia, English, Mandarin, Tamil, Cantonese, and
Punjabi. |
| Q. |
Do
we need to change money before or upon arrival? |
| A. |
For your
convenience, it always advisable to change to local
currencies as all transaction in Malaysia will be
in Ringgit Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At the moneychanger
or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia as in
the US? |
| A. |
No. |
| Q. |
Are all
museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women
have to wear hair coverings in Malaysia? |
| A. |
No. Only
in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There is
no tipping practice in Malaysia. Tipping is at your
own discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures
throughout the year. If you are coming to the East
Coast of Malaysia, especially to Kelantan and Terengganu,
most of the hotel and resort along the east coast
here are closed from November to January due to
the monsoon season. Please check with us on this
information. |
| Q. |
Where
can I get information about traveling around Malaysia
? |
| A. |
Please refer
to the following website for more details on traveling
around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia ? |
| A. |
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| Q. |
Where
can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia ? |
| A. |
Please refer
to the following website for outstanding buildings
and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros, Cafes
, Delis, Restaurant, and Hawkers Centres in Malaysia
? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We
wish to know more about public transport to your hotel,
where do we find the said information ? |
| A. |
|
| Q. |
Where
can I find the location map of all the major island
resorts in Malaysia? |
| A. |
Please refer
to the following website for details on location map
of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events in Malaysia
? |
| A. |
Please refer
to the following website for the complete list of
Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes in Kuala
Lumpur and in Malaysia ? |
| A. |
Please refer
to the following website for details of shopping complexes
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of shopping complexes on Langkawi
Island ? |
| A. |
Please refer
to the following website for list of shopping complexes
on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where
can I find details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical
Centres, Taxi, Cabs, Busses, Car Rentals, Coaches,
immigration and all the necessary numbers while
in Malaysia. |
| A. |
Please refer
to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where
can we find the list of good hotels and resorts in
Malaysia ? |
| A. |
Please refer
to the following website for the list of good hotels
and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How
can we get intouch with you ? |
| A. |
To get in
touch with us you may e-mail us at maxcarry@tm.net.my.
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